Shipping policy

Free Standard Shipping on All U.S. Orders

Every order shipped within the United States includes free standard shipping, with no minimum purchase.

Processing time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). You will receive an order confirmation email right after checkout.

Delivery time
Once shipped, standard delivery to U.S. addresses typically takes 7 to 15 business days. Delivery times are estimates and may be longer during peak seasons, holidays or carrier delays.

Order tracking
When your order ships, we will email you a tracking number so you can follow your package. If you order several items, they may arrive in separate packages, each with its own tracking number.

International orders
We also ship to select countries outside the U.S. Shipping rates and options are shown at checkout. International customers are responsible for any customs duties, taxes or import fees charged by their country.

Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us as soon as possible and we will try to update it before the order ships.

Lost or delayed packages
If your tracking shows no movement for an extended period, or your order has not arrived within 25 business days, contact us at havenreefstore@gmail.com and we will help resolve it with a replacement or refund.